It is my honor to have been invited to these talk shows.

Series 2, Episode 2



Design Thinking Action Lab: Stanford University


“Sumitra has designed and is successfully delivering a training program which addresses 2 vital components required on the journey from ‘ good to great’ . She has understood a fact that should be obvious but unfortunately is missed by many organisations: the link which binds customer experience and employee engagement. One cannot be achieved without the other. Thus her program is fairly unique in that it addresses both in a seamless manner. Sumitra’s credentials speak for themselves.She has had great success in a wide variety of corporate and geographic settings, each of which has been quite markedly different. From Asia to Central Europe to Saudi Arabia, her skill sets have been honed. Importantly, she has been both a practitioner on the front line and a trainer/ counsellor. My personal experiences with her have highlighted her superior intellect, a lucid ability to get her messages across and a warm outgoing personality which serves her very well as a master coach. I warmly wish her continued success”.
Ravi Bahl
Independent Board Member, DBS India Ltd;
previously Partner, ChrysCapital.
"Sumitra made an exceptional contribution to various spheres of the Retail Banking Group at Saudi American Bank- Customer Satisfaction & Quality, (C S & Q) Model Branch, Citibanker Difference, Citibanking, Strategic Cost Management. Cards business C S & Q achievements were particularly outstanding. Her many years of Citibank experience brought tremendous credibility to her assignments. Her team work, dedication, creativity, attitude & overall quality of her performance impressed us "
Eisa Al Eisa
Chairman, Samba Financial Group
“Thanks Sumitra Mam for a thoroughly practical and wholistic module of delivering Customer Satisfaction. I have attended numerous trainings on CX & C-Sat however this one is unique in two aspects – one it covers all the stakeholders of C-Sat with specific call to action and two it has ample practical applications and success stories. So all in all a clear, focused, and factual program for those who seriously want to leverage Service as a differentiated strength. Sumitra Mam has a strong command over the subject and knows the subject like the back of her hand which makes the complex terms simple and easy to understand even for a lay man. Strongly recommend the workshop to all those who are in business for the customer and committed to add value to the system”.
Pooja Godara
Deputy Vice President – Customer Service
“I have known Sumitra for about 25 years now. Sumitra is a fine professional ! She joined Citibank 's elite Management Associate program . She did various successful assignments in Citibank India before she worked for me heading up the Quality/Service function for Citibank' consumer bank in India. Her ability to lead and influence the organization in the area of quality and service produced much improved results. She was particularly good at both - coming up with the strategic roadmap as well as attention to detail during execution of the strategy. What also impressed me is that she was great at coaching and mentoring. She has a great amount of passion in what she does and is of impeccable integrity. She will be a valuable asset to any organization she engages with. I am given to understand she has now developed a set of programs on customer experience and total quality. I am sure these would be of outstanding value for all employees across industries.I wish her and her mentees the very best from these programs.”
Renzo Viegas
Board Member, Senior Advisor, Malaysia
“I had the great pleasure of working with Sumitra when she mentored our startup of the first Citi branch in Poland and was immediately impressed with her experience and her enthusiasm. Her deep understanding of the financial industry needs and customer experience together with her uncanny ability to tackle even the most complicated issues is beyond impressive. Sumitra's impact on our project was significant. Her actions inspire people to learn more, achieve more and deliver extraordinary results. It’s hard to sum up Sumitra’s support in words and her ability to encourage new challenges makes it a pure joy to work with her.”
Karol Pietka
Quality Bureau Head, Poland
“It's my absolute pleasure to recommend Sumitra Vig for hiring her to provide you with consultation in the area of her expertise as mentioned in her company website. Sumitra and I have had work relationship when she was living in Saudi Arabia with her fine husband, a banking genius, at Saudi American Bank for 3 years. I thoroughly enjoyed my time working with Sumitra and learned a lot from her. I also came to know her as genuine, ethical, patient and truly valuable asset to the Bank and our team. I'm 100% sure that awarding her a deal will be worthy of the resources allocated and will add much value.”
Hassan M Ramadan
Senior Business Analyst
Saudi Investment Bank, Saudi Arabia
“As my Supervisor when I joined Citibank, Sumitra Vig initiated me into Banking ...or as we used to call it in Citi, Citibanking. She was patient, encouraging, a great mentor/ trainer and an excellent leader. As the Branch Manager, she led us a team to some remarkable achievements. The one thing that stood out about her was her passion for the customer & quality of service. I remember how as a branch we had set steep customer satisfaction score goals every year and surprised ourselves by actually achieving those goals. We all learnt customer centricity from her which has helped me immensely in my future career. It is actually no surprise that Sumitra Vig pursued her passion & gravitated towards a very successful career in CX & Quality. I am very confident that she will be a great asset to any organization which considers CX & Quality as a part of their core strategy.”
Shiba Ghosh
Group Head Consumer Banking at FCMB Plc, Nigeria



Educational Qualifications

MBA, SP Jain Institute of Management & Research, Mumbai, India

BA Economics & Sociology, St. Xaviers College, Mumbai, India


I am grateful for all the wonderful people I worked with, which made it possible for me to receive many awards in my career. Citicorp Chairmans’ Service Excellence Award is the highest individual global recognition in the organization for customer experience.