PROGRAMS
PROGRAMS

Level 1 : First Time Right
First Time Right, a digital course specially designed for a deep impact, transforming the culture in your organization, is now available on a LMS (Learning Management System) at https://transforming-customer-experience-hub.teachable.com/
Access Anywhere Anytime! At your convenience. Contact Us to enroll.

Level 2 : Delivering Customer Satisfaction:
Awaken . Align. Achieve. Masterclass
Delivering Customer Satisfaction:
Awaken. Align. Achieve. Masterclass

Module 1: Customer Experience Setting the Stage - Vision, Mission, Values

Module 2: Voice of Customer (VOC): Achieve customer satisfaction goals

Module 3: Voice of Process (VOP) :
Align processes

Module :4 Voice of Employee (VOE): Awaken potential

Level 2 : Customized For Your Needs
Modules 1, 2,3,4 plus your own organization specific actionable information at your fingertips
Customer Needs & Satisfaction
assessment + analysis

Employee engagement
assessment + analysis

PARTICIPANT FEEDBACK

I am happy to share feedback received from a recently conducted program.

Module 1 : Customer Experience Setting The Stage
(Mission Vision Values)


Action Taken on feedback :
Now, videos are full screen, case studies from financial services are included, Lean fundamentals is part of the Voice of Process (VOP) module.
Module 2: Voice of Customer (VOC)


Action Taken on feedback :
Technical glitch has been fixed.
Module 3 : Voice of Process (VOP)

Action Taken on feedback received:
More videos are now included
Module 4: Voice of Employee (VOE)
Presenting feedback from the final module



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Level 3 : Roadmap Consultation
NEW
How To Design For Belonging and Inclusion
Thrive with employee engagement in diversity using Design Thinking tools

Participant feedback from recent session:
“ Thanks for this Sumitra. Lots of great research here. Wonderful experiment to bring this to us. So full of wonderful methods to address belonging”
“ And amazing resources!”
“ Wonderful presentation. Thank you so much, Sumitra, I’d love to share with our Office of DEISJ because we’re struggling and I think this fresh information will help a lot! Just the right info at the right time”
“ Thanks for this wonderful gift”
“ Sumitra this is terrific and very thought provoking”
“ This is a great education”
COMING SOON
Communication : A Game Changer Awaken. Align. Achieve Masterclass

Lean : Breakthrough Improvement
Awaken. Align. Achieve Masterclass

Path Breaking Habits
Awaken.
Align. Achieve Masterclass
