PROGRAMS

PROGRAMS

Delivering Customer Satisfaction: Awaken. Align. Achieve. Masterclass

Running successfully, Delivering Customer Satisfaction: Awaken. Align. Achieve. Masterclass is a live, online, outcome oriented, customized, interactive program comprising of 4 modules each with a CTA (Call to Action).

Module 1: Customer Experience Setting the Stage - Vision, Mission, Values

Learn secrets of ‘first time right’, customer delight, Customer Relationship Management (CRM)

Module 2: Voice of the Customer (VOC): Achieve customer satisfaction goals

Learn secrets to achieve customer satisfaction goals, problem incidence reduction, problem resolution satisfaction, understand customer needs & expectations & much more

Module 3: Voice of Process (VOP) : Align processes

Learn secrets to align processes with customer expectations using Lean methodology, root cause analysis, quality tools, service indicators, metrics, continuous process improvement & much more

Module :4 Voice of Employee (VOE): Awaken potential

Learn secrets to awaken employee potential, a great place to work, a culture of trust, empathy, psychological safety, employee engagement, gratitude, appreciation, communication, self development and much more.

Level 1 : Modules 1, 2, 3, 4

Level 2 : Modules 1, 2, 3, 4 plus your own organization specific actionable information at your fingertips.

Customer Needs & Satisfaction assessment + analysis

Employee engagement assessment + analysis

PARTICIPANT FEEDBACK

I am happy to share feedback received from a recently conducted program.

100 % participants said yes across all modules.

Module 1 : Customer Experience Setting The Stage
(Mission Vision Values)

Action Taken on feedback :

Now, videos are full screen, case studies from financial services are included, Lean fundamentals is part of the Voice of Process (VOP) module.

Module 2: Voice of Customer (VOC)

Action Taken on feedback :

Interaction with participants has been increased. Video sound technical glitch resolved.

Module 3 : Voice of Process (VOP)

Action Taken on feedback received:

More videos are now included

Module 4: Voice of Employee (VOE)

Presenting feedback from the final module
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Level 3 : Roadmap Consultation

COMING SOON

Communication : A Game Changer Awaken. Align. Achieve Masterclass

Lean : Breakthrough Improvement Awaken. Align. Achieve Masterclass

Path Breaking Habits Awaken. Align. Achieve Masterclass