PROGRAMS
PROGRAMS

Delivering Customer Satisfaction:
Awaken. Align. Achieve. Masterclass

Module 1: Customer Experience Setting the Stage - Vision, Mission, Values

Module 2: Voice of the Customer (VOC): Achieve customer satisfaction goals

Module 3: Voice of Process (VOP) :
Align processes

Module :4 Voice of Employee (VOE): Awaken potential

Level 1 : Modules 1, 2, 3, 4
Level 2 : Modules 1, 2, 3, 4 plus your own organization specific actionable information at your fingertips.
Customer Needs & Satisfaction
assessment + analysis

Employee engagement
assessment + analysis

PARTICIPANT FEEDBACK

I am happy to share feedback received from a recently conducted program.

Module 1 : Customer Experience Setting The Stage
(Mission Vision Values)


Action Taken on feedback :
Now, videos are full screen, case studies from financial services are included, Lean fundamentals is part of the Voice of Process (VOP) module.
Module 2: Voice of Customer (VOC)


Action Taken on feedback :
Interaction with participants has been increased. Video sound technical glitch resolved.
Module 3 : Voice of Process (VOP)

Action Taken on feedback received:
More videos are now included
Module 4: Voice of Employee (VOE)
Presenting feedback from the final module



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Level 3 : Roadmap Consultation
COMING SOON
Communication : A Game Changer Awaken. Align. Achieve Masterclass

Lean : Breakthrough Improvement
Awaken. Align. Achieve Masterclass

Path Breaking Habits
Awaken.
Align. Achieve Masterclass
