PROGRAMS
A digital course specially designed for a deep impact, transforming the culture in your organization, is now available on a LMS (Learning Management System)
Access Anywhere Anytime! At your convenience. Contact us to enroll.
FIRST TIME RIGHT . Avatar
Learn . Take Action . Get Results
Visioning
First Time Right . Avatar
- Get a Line of Sight, Communicate your Company Vision
- Use Vision Mission Framework, Reflect
- Understand Values
- Critical thinking with a case study
- See How to Build Trust
- Bonus: Create your Personal Vision
- Call to Action (CTA)
Creating Customer Delight First Time Right . Avatar
- Understand Moment of Truth with real customer experiences of delight
- Build a Culture of Excellence with 3Ps of Customer Experience
- Create your Customer Journey Map with a workshop
- Understand Hyperpersonalization at Scale,
- Customer 360, CRM
- Bonus: Design CX, learn from Best in Class
- Call to Action (CTA)
Problem Free Processing First Time Right . Avatar
- Eliminate waste, Reduce Problem Incidence Rate (PIR)
- Solve problems, Implement change with a step by step method
- Use Process improvement tools with templates
- Implement: Gemba the effective way,
- Process Focused Quality Culture
- Design a perfect process
- Call to Action (CTA)
Level 2 : Delivering Customer Satisfaction:
Awaken . Align . Achieve . Masterclass
Delivering Customer Satisfaction:
Awaken. Align. Achieve. Masterclass
Module 1: Customer Experience Setting the Stage - Vision, Mission, Values
Module 2: Voice of Customer (VOC): Achieve customer satisfaction goals
Module 3: Voice of Process (VOP) :
Align processes
Module :4 Voice of Employee (VOE): Awaken potential
Level 2 : Customized For Your Needs
Modules 1, 2,3,4 plus your own organization specific actionable information at your fingertips
Customer Needs & Satisfaction
assessment + analysis
Employee engagement
assessment + analysis
PARTICIPANT FEEDBACK
I am happy to share feedback received from a recently conducted program.
Module 1 : Customer Experience Setting The Stage
(Mission Vision Values)
Action Taken on feedback :
Now, videos are full screen, case studies from financial services are included, Lean fundamentals is part of the Voice of Process (VOP) module.
Module 2: Voice of Customer (VOC)
Action Taken on feedback :
Technical glitch has been fixed.
Module 3 : Voice of Process (VOP)
Action Taken on feedback received:
More videos are now included
Module 4: Voice of Employee (VOE)
Presenting feedback from the final module
Level 3 : Roadmap Consultation
NEW
How To Design For Belonging and Inclusion
Thrive with employee engagement in diversity using Design Thinking tools
Participant feedback from recent session:
“ Thanks for this Sumitra. Lots of great research here. Wonderful experiment to bring this to us. So full of wonderful methods to address belonging”
“ And amazing resources!”
“ Wonderful presentation. Thank you so much, Sumitra, I’d love to share with our Office of DEISJ because we’re struggling and I think this fresh information will help a lot! Just the right info at the right time”
“ Thanks for this wonderful gift”
“ Sumitra this is terrific and very thought provoking”
“ This is a great education”
COMING SOON
Communication : A Game Changer Awaken. Align. Achieve Masterclass
Lean : Breakthrough Improvement
Awaken. Align. Achieve Masterclass
Path Breaking Habits
Awaken.
Align. Achieve Masterclass
