✨ Transform Customer Experience by Empowering Your People to Get it Right — The First Time
Unlock Business Growth, Reduce Errors, and Delight Customers
with practical, proven programs built by a global CX leader who’s walked the talk.
🚀 Trusted by organizations across Asia, Europe, the Middle East & Africa
Sumitra Vig
👋 Hi, I’m Sumitra Vig
ASQ Certified Manager of Quality & Organizational Excellence|International Retail Banker | Certified Master Trainer | Culture Builder & your CX Transformation Partner with an ASQ Lean Specialized Credential. With years of hands-on experience leading operations, quality, customer service and branches in global banks, I’ve seen the impact of broken processes, unhappy customers, and disengaged teams. And I’ve also seen the magic of what happens when it all aligns. That’s why I created First Time Right, with a new bonus: First Time Right with AI and Delivering Customer Satisfaction Awaken. Align. Achieve. Masterclass — to help organizations like yours build a culture of precision, ownership, and customer obsession.
Hi, I’m Sumitra, your partner in Transforming Customer Experience, a ASQ Certified Manager of Quality & Organizational Excellence, a certified master trainer, a retail banker with years of hands-on international experience running branches, operations & the Quality function supporting phenomenal business growth in Asia, Europe, Middle East & Africa. While numerous global training programs have helped me grow continuously, mentors & colleagues from different countries have enriched me with their varied perspectives. I have designed & conducted successful training programs, mentored many employees creating an impact across continents. Goal oriented with an eye for detail, a passion for improving processes & awakening employee potential, delivering customer satisfaction is my Ikigai.

😓 Are these your daily challenges?

  • Do you have dissatisfied customers?
  • Do customers call/visit multiple times to resolve the same issue?
  • Is the same type of customer problem getting repeated?
  • Is it tough to achieve your customer satisfaction goals?
  • Does processing take too long, is it riddled with errors and inefficiencies?
  • Is your organization reeling under huge volumes?
  • Do teams work hard but don’t always work smart?
  • Do employees feel disconnected, disengaged, or are even leaving?
  • You want transformation, but don’t know where to begin?
  • Are you someone who has already managed these challenges but now wants consistency of performance and a culture of customer centricity?

If you said yes to even one of these —

You’ve landed in the right place.

VISION

I have a dream….to transform customer experience. 

“Customer is king” we’ve always heard.
 What if we turned this around — and made your employees the empowered kings, at the heart of driving a phenomenal customer experience?

Let’s build that future. Together.

MISSION

I am on a mission to create an impact by achieving business growth through highly engaged employees, aligned processes & very satisfied customers. That’s why I have created the Delivering Customer Satisfaction: Awaken. Align. Achieve. Masterclass, First Time Right & Transforming Customer Experience Hub.

Join me.

I’m not just mentoring teams—I’m nurturing a new breed of organizational leaders & change agents who see every process as an opportunity for excellence, and every employee as a custodian of the customer experience. 

What You’ll Get With my Programs

🎓 First Time Right (FTR) – Flagship Online Program

  • A mindset-shifting, tool-based course designed for professionals at all levels.

  • Eliminate rework, errors, and delays

  • Build a culture of precision and accountability

  • Improve process flow and reduce customer frustration

💡 Delivering Customer Satisfaction: Awaken. Align. Achieve Masterclass Series

  • Go beyond awareness. Create real transformation across your organization.

    • Customer Experience Masterclass – Shift from knowledge to action

    • Voice of Customer(VOC) Masterclass – Understand what really matters to your customers

    • Voice of Process (VOP)Masterclass– Identify and fix disconnects that slow you down

    • Voice of Employee (VOE)Masterclass– Engage your team and boost retention

👉 These programs are ideal for organizations ready to scale transformation.

Why Work With me?

Sumitra Vig

✅ ASQ Certified Manager of Quality & Organizational Excellence

✅ASQ Lean Specialized Credential

✅ Designed & led transformation initiatives across continents

✅ Blends global best practices with local insights

✅ Known for energizing teams, simplifying complexity, and delivering results

✅Learning never stops; you get latest value-adds to golden principles that stand the test of time

💬 Don’t Just Train — Transform

While others run workshops and forget, my programs embed a culture of “getting it right the first time.”

  • Your employees become ‘finishiators’.

  • Your customers become advocates.

  • Your processes become engines of growth.

🎯 Ready to Create a Culture of Consistent Excellence?

👉 Check out my Programs: Transforming Customer Experience Hub. Let’s Connect

LIFE LONG LEARNER

Some training programs & courses that have been integral to my journey.

ASQ (American Society For Quality)

Quality Tools

Acumen

Adaptive Leadership
Storytelling for Change
Design Kit: The Course for Human Centered Design, Acumen & IDEO
Social Entrepreneurship 101
Lean Data Approaches to Measure Social Impact
Making Sense of Social Impact, Building Blocks for Impact Analysis

Stanford University

Design Thinking Action Lab
How To Design For Belonging & Inclusion In Your Organization

Blair Singer

Trainer Mastery Program

Citigroup

Sharing Best in Class Practices

Some of the many conferences where I participated.

USA
USA
Bahrain
Bahrain
Germany
Germany
Spain
Spain
Oman
Oman

Sharing Best In Class Practices

Some of the many conferences where I participated.

USA
USA
Bahrain
Bahrain
Germany
Germany
Spain
Spain
Oman
Oman